THE C(LP) STYLE GUIDE & EXPECTATIONS

Arrive Early: At least 15 minutes before class

Berkley:

• Turn on lights in back hallway

• Unlock both front and back door

• Empty Roomba

• Turn on music

Rochester Hills:

• Empty Roomba

• Turn on music

• Turn on Cubes

Prepare for the Space: 

• Music On: 

  • Decibel Level

  • Upbeat

• Lights on/adjusted

• Batteries in mic 

• Machines set for class (prep poles, weights, straps, etc..)

• Unlock all doors

• First-timer & Milestone Prep:

  • Cards ready

  • Gifts ready (if applicable)

  • Phone available to take video of vinyl signage

Connect with Members

• Greet everyone by name

• Move around the studio to engage authentically

• Get to know the people in your class (what they do, what brings them in)

• Review client notes and make workout adjustments as needed

Maintain the Studio: 

• Make sure bathrooms are clean, nothing is on the floor, tp is stocked, and trash has been changed (inform Studio Manages via email if you have pulled the last stock item - wipes, kleenex, toilet paper, tampons, etc…)

Client Check-In and Waivers: 

• Accurately record attendance, injuries, milestones, 

• Make sure all clients have signed a waiver (!) means they have not. 

• “Guests of” clients may sign a physical waiver and hand them a sticky note with their first and last name all lowercase for their new account. 

  • Follow convert guest protocol at the end of class 

•  Ensure you have the same email on file when having clients sign electronic waiver

DURING CLASS

Cueing: 

• Transitions from one move to the next, give clear verbal instructions, foreshadows and movement counts

  • Foreshadow the move twice, with move name, and 2-3 key points in caveman style speech. In 4-3-2→

  • Set-Up: Move name, 4 points of reference to set up alignment for the move ahead (lower body, upper body, spine, gaze placement)

    • Use the strongest/quickest transition person in the room when cueing to encourage speed of transition

  • Movement: Move from the set-up to the movement by saying “From Here” then take 4 counts to the beat of your song to explain how and what to move

    • Press your leg to the side for 1, press your leg to thside for 2, press your leg to the side for 3, press your leg to the side for four

    • Resist your carriage leg back to a squat for 1, etc….

• During the Move:

  • Cue clients how they should engage and properly feel their muscles contract (Do __(correction)____so you feel __(muscle engagement)_____)

  • Support them through offering modifications and/or advancements:

    • Body placement

    • Angle

    • Tension

    • Range of Motion

  • Mods: (If this is hurting your_______do __________)

  • Advancements: (If you aren’t feeling __(muscle engagement)_____ do __(correction)______)

  • Sometimes clients will not volunteer to take mods and advancements, as coaches it is our job to encourage them to do so which may require an off mic moment and a simple “try this and let me know how it feels” 

    • This creates trust and helps our clients level up

Demo & Body Placement: 

Be visible to all

• If class is moving from one spot to the next start in the spot they can see you in the foreshadow then move with urgency to the next spot where they can see you for your set up

• Demoing Set-Up: Plant feet confidently

  • If facing the front or back → stand in front of class so they can make eye contact

  • If facing the side of the room → stand diagonal to where they are on the machine and mirror them to make eye contact

• Use eye contact throughout movement for strong non-verbal cues

• Assess form issues to speak to cues

• Demo on machine as a last resort and only if the entire class can see you

Direct Language

• Make action-oriented comments (Do __(correction)__so you feel __(muscle engagement___)

• Use “your” to create ownership

  • “Grab your black cables”

  • “Step your foot to the first line of your carriage”

• Use direct language

  • lifting your hips vs lifting the hips) 

Client Attention

• Compliment clients when they make meaningful corrections at least 2-3 times per class

  • “Lift your hips into tabletop position. Yes Lucinda just like that”

  • “Great transition speed Megan!”

  • Client starts shaking after a correction → “Go Kelly! Way to breathe through those shakes”

• Even if the correction happens off mic, follow up a correction with a compliment by name on mic.

• Check in on how things feel (questions break up being talked at for 50 minutes) 

  • “Do you have enough tension? If not add _(advancement)__”

  • “Do you feel ________muscle?”

Hands-On Corrections

• Give a HOC at least once per section to advance, fine tune, or modify. When you have a big room you may not be able to get to every client per section, so make sure you help them on at least one side then help the rest of the room on the other side. 

  • Core

  • Obliques

  • Arms

  • Legs

• Remember, hold clients in a HOC for at least one full rep. You can speak to what you are doing with one client on the mic so everyone in the room can continue to benefit

  • If client still isn’t understanding, then go off mic and ask them to exhale and move with your HOC on the exhale

Spring Loads & Machine Adjustments

• Correct load call out

• Offer mods and advancements both verbally and off mic 

  • “Go heavy for this section because it’s short” 

  • “If you feel this in your low back, add a second_______spring” 

• If you have to get poles, weights, straps, or make bar changes in class, make a note to start changing or setting things up at least one move prior to needing them

  • When possible, make machine adjustments prior to class

• BEFORE CLASS PLAYLIST:

  • 15 minutes of easy listening - not slow and soft but also not a closing song energy

    • Exmple

• DURING CLASS:

  • Prepare 50 to 52 minutes of music.

  • Class should begin with the start of a new song. This isn’t your all out song but we want to set the tone with a high energy song

  • Clearly curated

  • Mix of gendered voices (not all male or all female)

  • Has a clear driving beat throughout

  • Final song should have explosive energy

  • When getting to final 3-2-1 of class there should instantly be a change to a Cool Down song

• Examples of Strong C(LP) Playlists

  • Example 1

  • Example 2

  • Example 3

• VOLUME: Supports movement and energy without overpowering verbal cues.

  • approx 75-80 dB high-intensity

• MUSICALITY & TEMPO:

  • Songs match workout intensity

  • Know your songs and know your beat drops to time them with movement:

    • Static movement to cardio

    • Transitions

  • Think 3 minutes of a move for a 3:30-4 minute song

  • Think if core is 4-6 minutes you’ll need about 7-8 minutes of music

  • Core and obliques should have the most high energy and musically supportive songs

• INSTRUCTOR ENERGY

  • Mirrors and amplifies the music. You set the tone and feel of the class. If your energy is low, your clients energy will be too and they will eventually disengage.

  • Adjust vocal inflection, projection, and enthusiasm by knowing your songs

  • Key moments:

    • Transitions

    • Countdowns

    • Holds

    • Pulses

    • End of class

• THEME CLASSES:

  • Each instructor is to run a theme class at least once a quarter with a minimum of one theme per month. We are studio that prides itself on music and we expect a C(LP) Instructor to bring forth their musicality and creativity to uplift our clients.

  • Please sign up for your theme classes HERE

AFTER CLASS

3-2-1

• Have a cool down song or two queued up and playing by the time you say “1”

• Offer clients a quick stretch

• Pass out wipes 

• Read announcements 

• Remind them who you are and when you coach next! 

Connect with members

• Ask clients (especially newer) how things felt

• Talk to every person before they leave and make them feel seen

• Instructors should never leave before their clients

• Keep music playing until clients have left or the next instructor is set to take over

POS, Tags, Notes, and No-Shows

• Update all client tags and appropriate notes in MT profiles

• Process any client purchases in POS if missed prior to class start

• Go back to confirm client check ins are accurate and mark no shows appropriately. Make sure to refresh your screen before exiting to ensure clients are appropriately marked

  • It is important to clear you cache or restart your system at least once a week to avoid mistakes

Clean the space and check-out form

• Check bathroom and main spaces for 

  • Toilet paper

  • Tissues

  • Throw away access wipes/trash left by clients

  • Make sure floors are free from trash 

  • Put lost items in lost and found corner of cubbies

    • Berkley: near desk

    • Rochester: near merch 

• Recharge batteries, lights, mics, etc..

• Put machines, straps, and weights away neatly 

• Make sure machines are adjusted nicely as they will move during class

• Lock doors (if applicable)

• Turn off all

  • mics

  • music

  • fans

  • non-neon lights

Content

• Upload any class footage, milestones, or group selfie content from class to the folder

• As part of the C(LP) team we are all responsible for catching the moments that happen in the studio

• Milestones: Face away from the window and get clients signing then holding up vinyl with a smile

• In class footage: confirm permission from clients before class and then take moments that are strong, in-sync, cool lighting

• Capture the moments in between classes with clients laughing, smiling, falling to their machines after a job well done